Frequently Asked Questions

We are located in BayArea,California. It’s easy to contact us by e­mail or by phone (510) 656-9671. Fast and free shipping! We process most orders typically within 24 hours using standard, priority and express courier service of your choice. The actual shipping time may vary. Free shipping for qualified orders. We can do free door delivery within the BayArea. Please contact us for more detail on how to be eligible for free door delivery. You get top quality customer service! We strive to make you and all our customers happy. If you have any questions or comments, call us. We will do our best to assist you. We also welcome any feedback you provide us as we continuously look for ways to improve.
We value your privacy. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.
DingDongGrocery.com only sells authentic and quality brand products.
Yes, all of our products are personally checked before shipment. Remember, we are here to help and want to hear from you. For additional questions, concerns or comments with regards to the service you have experienced in placing orders on, or using, this website, please contact our customer care at (510) 656­9671 or email us at orders@DingDongGrocery.com
Yes, you may return your item under certain circumstances. Please refer to our Returns Policy page for detailed information.
We offer the same day door delivery, in few cases it will be delivered on the next day.
Yes we offer both. For your item to go out Express that same day, your order must be submitted by 11am EST.
We will attempt to contact you regarding your order, but if you are not reachable or are simply unable to accept the delivery, we will cancel the order.
Once an order has been shipped it cannot be cancelled or modified. However if you need to change or cancel prior to getting shipped notification we will accommodate your request. To send requested changes please email us at orders@DingDongGrocery.com or reply to the order confirmation email.
Please call us at (510) 656­9671 or email us at orders@DingDongGrocery.com
1) Click the "My Account" link at the footer section of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the "My Account" link at the footer section of our site to edit your account information. I forgot my password. Click the "My Account" link at the footer section of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Click the "My Account" link at the top or footer section of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us at (510) 656­9671 or email us orders@DingDongGrocery.com
Go to "Account -> Order History " to print invoices.
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